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Bilingual IT Help Desk/System Engineer
| Hiring Company | EIRE Systems K.K. |
| Location | Tokyo - 23 Wards, Chiyoda-ku |
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 5 million yen |
Job Description
•Support and troubleshoot internal PCs, Windows & O365 platforms, mobile devices and IP phones
•Perform kitting and setup tasks for user hardware & devices
•Manage troubleshooting enquires & tickets through Servicenow
• Set up and support video conferences
• Handle daily help desk operations and various IT infrastructure projects (OS updates, hardware replacement work)
• Manage equipment installation
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Entry Level |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
• 2 plus years of experience providing in-person user support for Windows PCs and mobile devices
• Ability to provide user support in both Japanese and English
Welcome Experience:
• Hands-on experience building PCs for personal use
• IT-related academic background
• Certifications from Microsoft or Cisco, etc. (MD-100+101, MD-102, MCP, MCSA, CCNA)
Required Language Skills:
English: Business level proficiency-Ability to work with and produce professional documentation and reports for global project stakeholders
Japanese: Business level (JLPT N2 & above)-Strong oral and written communication skills using Japanese language
Career Pathway:
This role offers significant opportunities for growth. Based on your interests and capabilities, you could advance into roles such as IT Support Team Leader, Network/Server Engineer or Project Manager.
Job Location
- Tokyo - 23 Wards, Chiyoda-ku
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 5 million yen |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > In-house SE, System Management
- IT, Web and Communication > Technical Support
- IT, Web and Communication > IT Consultant
