PR/117581 | Senior Customer Care

Responsibilities:

• Manage, response, and receive customer orders via email, telephone, online, and fax assuring timely order processing

• Assist the Customer Service Supervisor to perform the best practice of customer service to internal and external customers and distribute process of improvement 

• Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well

• Assist in completing the duties of the customer service supervisor, prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around

• Responsible for helping in the development and execution of training programs for customer service representatives

• Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation

• At least 5 years’ experience in customer support in a manufacturing environment.

• Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)

• Effective verbal and written communication skills in English

• Ability to multi-task and meet deadlines with self-motivation and proactivity

• SAP and related ERP is preferred.