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Job ID : 1552381 Date Updated : July 22nd, 2025

PR/095001 | Customer Service Representative

Location Vietnam, Bac Ninh
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description


A leading global manufacturer in the interconnect industry

Location: Bac Ninh 
Industry: Electronics / Manufacturing

 

Job Summary:

As a Senior Customer Service Representative, you will play a key role in supporting company’s OEM customers, distributors, and affiliate companies. You will be responsible for managing complex customer orders, resolving issues, and ensuring a high level of customer satisfaction through proactive communication and collaboration with internal teams.

 

Key Responsibilities:

  • Handle customer inquiries, quotations, and order processing with accuracy and professionalism.

  • Coordinate with internal departments (Sales, Planning, Logistics) to ensure timely delivery and issue resolution.

  • Manage customer orders via ERP systems and supplier portals.

  • Maintain strong relationships with clients through clear and timely communication.

  • Support continuous improvement initiatives by identifying process gaps and suggesting solutions.

 

Requirements:

  • 5+ years of experience in customer service, preferably in electronics, manufacturing, or B2B environments.

  • Strong communication skills in English (written and verbal).

  • Experience with ERP systems (e.g., SAP, Oracle) and order management tools.

  • Ability to work independently and collaboratively in a fast-paced setting.

  • Detail-oriented with strong organizational and problem-solving skills.

 

Preferred Qualifications:

  • Experience working with international customers or OEMs.

  • Familiarity with interconnect products or high-speed data solutions

 

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General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Job Location

  • Vietnam, Bac Ninh

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry Other (Manufacturing)

Job Category

  • Other > Other