【世界9拠点】　Customer Service & Domestic Logistics Specialist

【Who We Are】

WPIC Marketing + Technologies is a leading APAC e-commerce and technology consultancy. We help global brands succeed in Japan and Asia through data, analytics, e-commerce solutions, warehousing and logistics, and essential support services. With over 400 staff across 9 cities worldwide, we provide end-to-end market entry and growth solutions.

【Main Responsibilities】

Customer Service

• Respond to customer inquiries on Amazon, Rakuten, and Shopify platforms.
• Maintain a high level of customer satisfaction through timely and effective communication.

Handling Domestic Logistics Issues

• Supervise the daily shipping process (no packaging work required personally).
• Guide and oversee warehouse staff to ensure correct packing and shipping.
• Handle product returns and ensure smooth resolution.
• Monitor inventory levels across projects and flag overstock, low stock, or approaching expiration dates.
• Support the logistics manager with compliance inquiries and research.

【Requirements】

• Ability to read and understand written English.
• Experience in online customer service.
• Experience in logistics operations.
• Ability to use Excel and Word to perform simple data operations.

【Nice to Have】

• Ability to speak English and/or Chinese.
• Experience operating Rakuten, Amazon, or Shopify platforms.
• Familiarity with the Pharmaceutical Affairs Act.
• Experience with cross-border logistics.
• Experience with compliance checks procedures.

【Desired Personality】

• Able to work in a fast-paced, small-team environment and adapt to change..
• Strong project management and time management skills.
• Analytical thinker with attention to detail; comfortable with numbers and optimizing resources.
• Capable of thinking and acting independently without constant instruction.

【Work Conditions】

• Employment type: Full-time, permanent.
• Location: Tokyo 23 wards (office-based, with potential for partial remote work).
• Working hours: 9:00 am – 6:00 pm (flexible time system).
• Holidays: Saturdays, Sundays, national holidays, year-end/New Year.
• Salary: Negotiable (based on experience and skills).
• Benefits: Social insurance, company laptop, commuting expenses covered.
• Probation Period: 6 months (employment will be under a fixed-term
  contract during this period).