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Job ID : 1549887 Date Updated : July 9th, 2025
クリエイティブ/土日祝休み/残業少/スタートアップ/英語を活かせる/外資系企業

【世界9拠点】 Customer Service & Domestic Logistics Specialist

Hiring Company WPIC Technology Japan G.K.
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary Negotiable, based on experience

Work Style

Remote Work and WFH Casual Clothing Minimal Overtime Flex Time

Job Description

Who We Are

WPIC Marketing + Technologies is a leading APAC e-commerce and technology consultancy. We help global brands succeed in Japan and Asia through data, analytics, e-commerce solutions, warehousing and logistics, and essential support services. With over 400 staff across 9 cities worldwide, we provide end-to-end market entry and growth solutions.

Main Responsibilities

Customer Service

  • Respond to customer inquiries on Amazon, Rakuten, and Shopify platforms.
  • Maintain a high level of customer satisfaction through timely and effective communication.

Handling Domestic Logistics Issues

  • Supervise the daily shipping process (no packaging work required personally).
  • Guide and oversee warehouse staff to ensure correct packing and shipping.
  • Handle product returns and ensure smooth resolution.
  • Monitor inventory levels across projects and flag overstock, low stock, or approaching expiration dates.
  • Support the logistics manager with compliance inquiries and research.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Requirements

  • Ability to read and understand written English.
  • Experience in online customer service.
  • Experience in logistics operations.
  • Ability to use Excel and Word to perform simple data operations.

Nice to Have

  • Ability to speak English and/or Chinese.
  • Experience operating Rakuten, Amazon, or Shopify platforms.
  • Familiarity with the Pharmaceutical Affairs Act.
  • Experience with cross-border logistics.
  • Experience with compliance checks procedures.

Desired Personality

  • Able to work in a fast-paced, small-team environment and adapt to change..
  • Strong project management and time management skills.
  • Analytical thinker with attention to detail; comfortable with numbers and optimizing resources.
  • Capable of thinking and acting independently without constant instruction.

Work Conditions

  • Employment type: Full-time, permanent.
  • Location: Tokyo 23 wards (office-based, with potential for partial remote work).
  • Working hours: 9:00 am – 6:00 pm (flexible time system).
  • Holidays: Saturdays, Sundays, national holidays, year-end/New Year.
  • Salary: Negotiable (based on experience and skills).
  • Benefits: Social insurance, company laptop, commuting expenses covered.
  • Probation Period: 6 months (employment will be under a fixed-term
    contract during this period).

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Work Hours 9:00am to 6:00pm 
Industry Digital Marketing

Job Category

  • Logistics and Supply Chain Management > Purchasing, Procurement
  • Logistics and Supply Chain Management > Supply Chain Management
  • Logistics and Supply Chain Management > Logistics
  • Logistics and Supply Chain Management > Import, Export
  • Logistics and Supply Chain Management > Storage Management, Operation

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company