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Location | Australia, Sydney |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
A leading professional services firm providing immigration consulting services to multinational clients across the Asia Pacific region. The company offers a high-performing, multicultural, and collaborative environment with continuous learning and development opportunities.
Client Service and Casework
Coordinate immigration services for a wide array of clients across diverse industries.
Act as the primary or secondary contact for standard immigration questions, processes, and timelines.
Build and maintain strong relationships with key client contacts.
Responsible for day-to-day casework including:
Collecting, collating, and reviewing all required documents for applications.
Conducting pre-assessments and consultations, where applicable.
Partnering with co-counsel to support visa processes and provide case updates.
Identifying complex or high-risk cases and escalating appropriately.
Lead or support "High-Touch Calls" with assignees, clients, and stakeholders.
Prepare and distribute client-specific reports, trackers, and other materials.
Assist in responding to ad hoc client requests and delivering training sessions.
For senior levels:
Mentor and guide junior team members.
Act as technical subject matter expert for strategic clients.
Handle complex, escalated, or VIP cases.
Act as auxiliary escalation point and support the Managers in team guidance.
Drive client-specific initiatives and new protocols.
Consultation and Advisory Work
Work closely with co-counsel to craft consultation or advisory pieces for clients
Identify billable opportunities and support large-scale immigration projects.
Contribute to updating client-facing materials and thought leadership initiatives.
Specialization in a Secondary Country (as applicable)
Monitor trends and legislative information for an additional APCC-serviced country.
Coordinate immigration services, casework, and knowledge development for the secondary country.
Vendor Management
Maintain strong working relationships with co-counsel(s).
Ensure co-counsel performance meets client expectations and SLAs.
Provide feedback and participate in vendor review processes.
Administrative and Billing
Utilize internal systems (WIP/Wipper, Fragomen Connect) to manage case status.
Coordinate case documentation and updates with administrative teams.
Ensure accuracy in billing processes and manage deadlines.
Proactively manage renewals, cancellations, and out-of-scope service offerings.
Teamwork and Leadership (for senior levels)
Act as mentor and auxiliary escalation point for the team.
Lead team meetings and facilitate discussions on country-specific issues.
Support Managers in performance reviews, training, and resource management.
Share knowledge, best practices, and case learnings with the broader team.
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.vn/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.vn/terms-of-use
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Business Level |
Minimum Education Level | Associate Degree/Diploma |
Visa Status | No permission to work in Japan required |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Industry | Other |