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PR/094573 | Japanese IT Service Desk Analyst
| Location | Vietnam, Ho chi Minh |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Our client is an IT company.
Job Responsibilities
- Serve as the initial point of contact for IT support requests via phone, email, and tickets, assisting users in both Japanese and English.
- Provide first-line troubleshooting for hardware, software, network, and application-related issues.
- Collaborate with team peers to provide best-in-class customer service for aligned tasks.
- Following internal procedures, escalate complex or unresolved issues to the appropriate L2 or L3 support teams.
- Monitor service desk queues and prioritize requests based on urgency and impact.
- Have 2-7 years of experience in Service Desk / Technical Support (L1).
- Fluency in Japanese and English, with the ability to explain technical issues to non-technical users.
- Provide support through Calls, Emails, and self-service tickets and should be willing to work in a 24/7 rotational shift environment.
- Excellent customer service skills to support Global customers.
- Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.vn/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.vn/terms-of-use
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Vietnam, Ho chi Minh
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
Job Category
- Other > Other
