Login or register to see your saved jobs and receive scout emails
Login or register to find a job
Job ID : 1549321 Date Updated : July 8th, 2025

PR/094573 | Japanese IT Service Desk Analyst

Location Vietnam, Ho chi Minh
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Company and job overview

Our client is an IT company.

Job Responsibilities
  • Serve as the initial point of contact for IT support requests via phone, email, and tickets, assisting users in both Japanese and English.
  • Provide first-line troubleshooting for hardware, software, network, and application-related issues.
  • Collaborate with team peers to provide best-in-class customer service for aligned tasks.
  • Following internal procedures, escalate complex or unresolved issues to the appropriate L2 or L3 support teams.
  • Monitor service desk queues and prioritize requests based on urgency and impact.
Job Requirements
  • Have 2-7 years of experience in Service Desk / Technical Support (L1).
  • Fluency in Japanese and English, with the ability to explain technical issues to non-technical users.
  • Provide support through Calls, Emails, and self-service tickets and should be willing to work in a 24/7 rotational shift environment.
  • Excellent customer service skills to support Global customers.
  • Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
#LI-JACVN

Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.

Privacy Policy Link: https://www.jac-recruitment.vn/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.vn/terms-of-use

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Job Location

  • Vietnam, Ho chi Minh

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry IT Consulting

Job Category

  • Other > Other