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Job ID : 1549229 Date Updated : July 8th, 2025

PR/117419 | Senior IT Helpdesk Specialist (Contract)

Location Thailand, Phra Nakhon Si Ayutthaya
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Location: Wang Noi, Ayudhya

Overview: Our client business is about returnable packaging solution for supply chains, operating the business over 10 regions throughout the Asia Pacific. Welcome to work with the multi-national work environment!

 

This role is a 12-months contract and has a chance to be converted to a permanent employee.

 

Description

  • Handle escalations from the service desk for complex or unresolved incidents, serving as the main point of contact between frontline support and engineering teams

  • Ensure efficient helpdesk management and support internal users with daily technical issues across the company group

  • Collaborate with infrastructure and security teams to support system updates, software patching, and deployment projects.

  • Lead root cause analysis and help enhance IT support processes operations

  • Act as the primary escalation point for L1 support, resolving complex technical issues related to infrastructure, applications, and user environments

  • Lead and oversee troubleshooting critical incidents and coordinate with L3 team or vendors as needed.

  • Identify recurring technical issues in depth and develop long-term corrective measures

  • Maintain and optimize internal knowledge base on standard operating procedures (SOPs) for L1 and L2 teams

  • Manage the helpdesk and resolve daily technical issues for internal users across the company group

  • Support IT projects (System Upgrades, Migration and outage management)

  • Travel to various sites to provide tech support across the SEA region (Malaysia, Philippine, Indonesia, Vietnam)

  • Conduct users training sessions

 

Qualification

  • Bachelor’s degree in information technology, Computer Engineering, related field
  • 15+ years of work experiences in Global Technical Support, IT Service Desk or related field
  • Experiences in managing team.
  • Experiences with Cloud Platforms (Azure/AWS), Windows Infrastructure, Virtualization (VMware/ Hyper-V), FortiGate Security device
  • Experiences with Windows Server, Active Directory, Microsoft 365, and endpoint management tools.
  • Strong English communication (Work with Hong Kong and SEA)
  • Flexibility to support 2 sites (main in Ayudhya and 1-2 times to Bangkok office)
  • Able to go overseas to support IT Tasks for regional site If requested
  • ITIL Foundation certification preferred; advanced certifications (e.g., MCSA, CompTIA, Azure) are a plus.

 

Interested applicants, please click APPLY NOW. Due to the high number of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

 

 

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General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Job Location

  • Thailand, Phra Nakhon Si Ayutthaya

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry Other (Manufacturing)

Job Category

  • Other > Other