PR/109471 | Customer Service Executive

Designation: 

Customer service and Admin executive (PAN India)

 Location: 

Chennai, Tamil Nadu 

Responsibilities: 

•Responsible for initiating shipments from company’s overseas factories to customers in India 

• Understanding customer’s delivery process & initiating shipment procedure by coordinating with customers & internal members sitting in SE Asia, China & Japan 

• Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups, factory follow-ups etc. 

• Preparation of all documentation required for completing shipments • Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a regular basis 

• Sound understanding about shipment & logistics terminologies, tracking mechanism, incident reporting and escalation management

 • Supporting ad-hoc organizational initiatives in maintain business operations as when required Position

 Requirements: 

• 0-1 years of experience in the field of logistics, shipments & deliveries in manufacturing companies or export-import houses 

• Highly adept in understanding logistic issues & executing them into actions with little supervision 

• Strong communication skills & fluent in English as profile requires consistent collaboration with Indian customers & internal members sitting in China, Thailand, Singapore & Japan 

• Good with numbers, analysis & executing instructions in internal logistics system

 • Ability to think strategically and conceptually and maintain a focus on quick turnaround times

 • Experience working in MS Excel, Word & PPT