PR/159130 | Customer Relations Manager / Customer Service Manager

A leading manufacturer and distributor of standard components for Press Die, Plastic Mold, and Factory Automation products is looking for a Customer Relations Manager to join their team.

JOB RESPONSIBILITIES 

• To oversee and Ensure Smooth Operation of the CR Team (Includes CS & POC).

• Troubleshoot and resolve operational issues escalated by CR team members.

• Implement preventive measures to avoid future issues.

• Manage staff productivity and enhance service quality.

• Regularly review workflows and propose improvements for smooth operations.

• Ensure proper recording and data accuracy for KPI reporting.

• Collate and prepare CR activity reports for submission to Head Office.

• Manage the customer database to ensure compliance with company policy.

• Deploy manpower to handle overflow tasks across sections.

• Provide training and guidance to team members and new hires.

• Manage CS projects and Kaizen activities.

• Oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation.

Hands-On Daily Operations:

• Monitor order processing to ensure timely handling within cut-off times.

• Cover operational duties when the team is short-handed.

• Liaise with Sales and Accounts Teams regarding AR matters and account suspensions.

• Assist with product inquiries, customer feedback, and complaints.

• Coordinate with the Business Development Team and suppliers on customer orders, product claims, and return cargos.

• Work with the Sales and Shipping Teams on customer orders and delivery status.

• Conduct weekly meetings.

• Verify Credit/Debit Notes.

JOB REQUIREMENTS 

• Minimum Diploma holder

• At least 6-8 years Customer Service experience (preferably in a trading company) and at least 4 years at managerial level

• Service-oriented and good customer service skills

• Able to handle stress in a high volume and fast-paced environment

• Possess initiative, analytical and able to multi-task

• Proficient in MS Office

• Immediate availability will be an added advantage

• Mandarin language skills preferred.

BENEFITS

• Annual Leave

• Performance Bonus

• Medical & Dental

• Daily Transport Allowance (Only applicable for Public Transport) 

**Please note that ONLY selected candidates will be notified, thank you*
 

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