【IT Helpdesk】-Global Luxury Brand @Tokyo

Provide level 2 support to resolve issues and respond to IT-related requests from users in stores, offices, and warehouses.This includes support for PCs, networks, servers, in-house applications, mobile devices, and other daily-use technologies.

Client Details

A global luxury company headquartered in Europe. It handles leather goods, jewellery, and a variety of other products.They have business across many countries and doing well in Japan as well . It is a highly creative and socially responsible company in the luxury industry.

Description

• Monitor IT support status, provide status reports and recommendations for improvement
• Coordinates IT-related tasks related to store openings, renovations, relocations, and store closings in collaboration with multiple stakeholders
• Also works with functional and support teams in other countries to respond to issues and requests
• Manage PCs, peripherals, mobile devices, and network equipment
• Provide on-site support as needed

Job Offer

• Access to internal mobility within training programs and good opportunities for skill enhancement and career growth
• A lively and engaging workplace that supports a healthy balance between professional and personal life
• Opportunity to work in one of the world's largest luxury brands

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ena Kino on +81366276097.

• 3+years experience in IT support
• Strong expertise in PC hardware and related peripherals
• In-depth understanding of both desktop and server operating systems
• Proficient with widely used software applications
• Experience with managing Active Directory
• Skilled in diagnosing and resolving LAN, WAN, and WiFi network issues
• Collaborative and customer-focused work approach