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PR/095457 | Customer Service Executive
| Location | Singapore, Singapore |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
- Respond to customer inquiries via phone, email, live chat, and social media platforms.
- Coordinate with internal departments to ensure timely resolution of customer issues.
- Monitor and report recurring service issues or trends to supervisors for process improvement.
- Maintain accurate records of customer interactions and service requests in the CRM system.
- Assist in processing and invoicing of spare part orders for both local and export markets.
- Generate weekly and monthly service performance reports for internal stakeholders.
- Manage spare parts inventory and support related administrative tasks.
- Participate in ad-hoc projects and other assigned duties.
- Experience in customer service, call centre, or similar environments is preferred.
- Strong communication skills with a professional phone manner and customer-first mindset.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with SAP is an advantage.
- Positive attitude, proactive approach, and willingness to learn.
- Training will be provided to ensure success in the role.
Ready to Take the Next Step?
Interested applicants, please click APPLY NOW or send a copy of your updated CV to Pinru.chen@jac-recruitment.com for a confidential chat.
Do note that we will only be in touch if your application is shortlisted.
Chen Pinru
JAC Recruitment Pte Ltd
EA License Number: 90C3026
EA Personnel: R25130085
#countrysingapore
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Singapore, Singapore
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other (Manufacturing) |
Job Category
- Other > Other
