CR/159186 | Customer Support Executive for Japanese Speaker

A Japanese manufacturer in Kulim is looking for a customer support.

The position is a fixed-term contract for a period of two years.

Job Summary:
The key role of this position is to be responsible for administration support for the new Customer Support Center. 

Responsibilities: 
•    Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.
•    Collaborate and communicate effectively with sales, engineering team, field support and inter-company personnel.
•    Liaise with local and overseas customers / suppliers. 
•    Handle sales inquiries, prepare quotations and purchase orders for customers.
•    Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.
•    Monitor and follow-up closely on progress of orders and ensure timely delivery.
•    Update ERP system.
•    Support on making appointments and travel arrangements.

Requirements: 
•    Japanese speaker
•    Candidate must possess a Degree in Business Administration, Sales or other fields. 
•    At least 2 year of similar working experience in the related field. 
•    Knowledge of Marketing, Engineering or Logistics will be an added advantage. 
•    Computer literate (MS Excel, MS Word ect). 
•    Possess own transport with valid driving license.