IT User Support - Globally Known Investment Firm

Join the IT team of a global financial institution to provide high-level support for end users and critical business systems. This is a hands-on role involving troubleshooting, hardware/software setup, and user administration.

Client Details

This role is with a globally recognized investment firm known for its long-standing expertise across diverse asset classes and markets. With offices in major cities around the world, the company fosters a highly collaborative and performance-driven culture, emphasizing teamwork, innovation, and long-term value creation.

Description

• Provide end-user support via phone, remote, and desk-side assistance
• Handle incident response for PC and LAN issues (on-call rotation included)
• Install, configure, and maintain PC hardware/software and peripherals
• Manage software licenses and IT asset inventory
• Troubleshoot complex issues related to desktops, laptops, printers, and network devices
• Administer user accounts, access rights, and system documentation
• Support Zoom/Teams conferencing and mobile device connectivity
• Maintain Active Directory, DNS, and DHCP environments

Job Offer

• Work in a high-performing and international environment
• Collaborate with professionals across the world.
• Opportunity to grow within a prestigious investment organization
• Exposure to modern tools, enterprise systems, and cloud-based collaboration platforms

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Naoko Toda at +81 3 6832 8648.

• Minimum 5 years' experience in IT support or service desk roles, ideally in finance
• Proficient in Windows 10, AD, DNS, DHCP, and security best practices
• Skilled in troubleshooting across devices, remote access, and collaboration tools
• Strong communication skills in both English and Japanese
• Self-motivated, customer-focused, and detail-oriented