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CX Operation Manager - Start-up Tech up to 11M JPY
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 11 million yen |
Job Description
Oversee daily operations of a customer service center, including team management, hiring, vendor coordination, and performance reporting. Leverage over 10 years of experience to improve service metrics through data-driven strategies.
Client Details
Start-up E-commerce platform
Description
What you'll do:
- Lead hiring, training, and team setup for a rapidly scaling customer center
- Manage vendor partnerships and communication to maintain service quality
- Monitor and optimize performance metrics, ensuring SLA targets are met
- Drive process improvements through data analysis and operational insights
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
Job Offer
- Up to 11M JPY + RSU + Bonus
- Hybrid-work setup
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
What we're looking for:
- 10+ years of experience in customer service management, ideally within startups or tech-driven environments
- Proven track record in vendor and center setup, with strong operational leadership skills
- Ability to analyze data to improve customer experience and service KPIs
- Comfortable working in a fast-paced, global platform environment
- Native-level Japanese, fluent in English; Korean language skills a plus.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 11 million yen |
| Industry | Other |
Job Category
- Technology (Other) > Technology (Other)
