PR/117261 | WARRANTY SPECIALIST - OEM Automotive

Position:                 WARRANTY SPECIALIST - APAC

Business:              OEM Automotive

Location:               Samutprakarn

Salary:                    70,000 – 90,000 THB – open to discuss

The Warranty Specialist is responsible for the efficient and accurate processing, analysis, and management of warranty claims related to the company's vehicles and components. This role ensures compliance with warranty policies, identifies trends, and supports continuous improvement efforts to enhance product quality and customer satisfaction.

Responsibilities:

• Claim Processing: Review, validate, and process warranty claims submitted by authorized dealerships in accordance with established policies and procedures.

• Policy Interpretation: Interpret and apply the company's warranty terms and conditions to assess claim eligibility.

• Technical Understanding: Develop a strong understanding of vehicle systems, components, and common failure modes to evaluate claims effectively.

• Communication: Serve as a primary point of contact for dealerships regarding warranty inquiries, claim status, and policy clarifications.

• Claim Analysis: Analyze warranty claim data to identify recurring issues, trends, and potential areas for product improvement.

• Reporting: Prepare regular reports on warranty claim activity, costs, and trends for management review.

• Collaboration: Work closely with Engineering, Quality, and Technical Service departments to investigate complex claims and address product concerns.

• Parts Management: Manage the return, inspection, and disposition of warranty-related parts.

• System Management: Maintain accurate records within the warranty management system.

• Compliance: Ensure adherence to all relevant warranty policies, procedures, and regulatory requirements.

• Continuous Improvement: Participate in initiatives aimed at improving warranty processes, reducing warranty costs, and enhancing customer satisfaction.

• Training Support: May assist in providing warranty-related training to dealership personnel.

Qualifications:

• Bachelor's degree in Automotive Technology, Engineering (Mechanical, Electrical, Industrial), Business Administration, or a related field.

• 5 years of experience in warranty administration, claims processing, automotive service, or a related role within the automotive industry (OEM or dealership).

• Strong understanding of automotive systems and components.

• Excellent analytical and problem-solving skills.

• Strong attention to detail and accuracy.

• Excellent communication (written and verbal) in English and interpersonal skills.

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