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Call Center - QA
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 8.5 million yen |
Job Description
As a Quality Assurance Analyst, you'll monitor customer interactions, evaluate agent performance, and ensure adherence to service standards. This role requires strong analytical skills and collaboration with cross-functional teams to drive continuous improvement.
Client Details
This opportunity is with a large organization within the Technology industry.
Description
Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, scripts, and quality standards.
Identify performance trends and areas for improvement through call audits and data analysis.
Provide detailed, constructive feedback and coaching to customer service agents to enhance service quality.
Collaborate with team leaders and training departments to develop and refine quality assurance guidelines and training materials.
Generate and present QA reports, highlighting insights and recommendations for process improvements.
Job Offer
- Work from home up to 4x per week
- Fixed work hours
- RSU Options
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Native-level Japanese and business-level English, Korean fluency is a plus
- minimum 2 years QA experience in call center industry
- Amenable to work in Tokyo Office
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 8.5 million yen |
| Industry | Software |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
