Service Delivery Manager（Payroll Services)

We are seeking a dynamic individual to join our team as a Service Delivery Manager, responsible for establishing and managing our Tokyo operations center. This role offers a unique opportunity to build a career in the evolving digital economy.

Key Responsibilities:

• Develop Payroll Capabilities: Enhance Japan’s payroll services to meet the needs of both local and regional clients.
• Lead and Inspire: Provide clear direction and leadership to the team, ensuring performance standards are met or exceeded.
• Manage Payroll Activities: Oversee monthly payroll processes to ensure accurate and timely deliverables.
• Client Issue Resolution: Act as the primary point of escalation for client issues, ensuring swift and effective resolution.
• Ensure Compliance: Maintain compliance with local statutory requirements and advise management on necessary actions.
• Collaborate Across Borders: Work with international units to drive strategic initiatives and support business teams effectively.

Qualification & Experience:

• Native level Japanese and fluency in spoken and written English
• A degree in business, management, accounting, payroll etc
• 5 years+ of HR / payroll / compensation & benefits  / accounting experience in an international business environment
• Proven experience in building and leading a team
• Exposure working in a matrix organization requiring strong management, collaboration and teamwork skills
• Productivity driven, eager to strive for continued quality improvement
• Of unquestioned personal and professional integrity
• Ability to work in a fast paced environment
• Willingness to travel