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Job ID : 1479432 Date Updated : July 19th, 2024

サービスデリバリーマネージャー 【海外のオフショアチームとクライアントのブリッジPMO】※英語必須

Hiring Company SAI Digital
Location Tokyo - 23 Wards, Shibuya-ku
Job Type Permanent Full-time
Salary 8 million yen ~ 10 million yen

Work Style

Remote Work and WFH Casual Clothing

Job Description

私たち【SAI Digital】は、アジア太平洋地域を中心としたデジタルマーケティング・コマース・テクノロジーソリューションプロバイダーです。


Service Delivery Manager is responsible for ensuring that SAI Digital delivers high-quality services and solutions to our clients, including:

  • Managing client relationships: managing the relationship with clients and ensuring that the company is meeting their needs and expectations. This involves regular communication, managing client feedback, and ensuring client satisfaction.
  • Managing project delivery: managing the delivery of projects to clients, ensuring that projects are completed on time and to the required quality standards. This involves working closely with off shore project managers and other stakeholders to ensure that all aspects of the project are managed effectively.
  • Service level management: managing the service levels offered by the company to its clients. This involves defining service level agreements (SLAs), monitoring performance against SLAs, and taking corrective action when required.
  • Continuous improvement: identifying opportunities for continuous improvement in the delivery of services and solutions. This involves identifying areas for improvement, and working with stakeholders to implement changes that improve the quality and efficiency of service delivery. Proactively identify the area that we can bring our added value to customers.
  • Participate in pre-sales in introducing the project management methodology to prospect customers.


 日本支社本社 東京都渋谷区渋谷2丁目10番15号
 最寄り駅: 各線渋谷駅  徒歩6分
 ハイブリット勤務 (例:週3出社、週2テレワーク)

 年俸8,000,000円~9,990,000円 ※経験・能力を考慮の上、決定します。


General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Job requirements:

  • Bachelor’s degree in Computer Science or a related field is required.
  • Minimum of 5 years of experience in a similar role is required.
  • Excellent verbal and written communication skills in both English and Japanese are required.
  • Intensive experience in customer-facing roles with excellent business understanding is necessary.
  • Experience in working with offshore teams is a MUST.
  • Experience in E-commerce projects, CRM, marketing, and ERP products is an advantage.
  • Knowledge of Agile/Scrum software development lifecycle is a plus.
  • Experience with project management and communication tools such as MS Teams, Jira, Confluence, Slack, Project referred, and Google Drive is required.
  • Personal skills: Strong interpersonal skills, ability to handle multiple tasks, attention to detail, and strong organizational skills are required.

Job Location

  • Tokyo - 23 Wards, Shibuya-ku
  • Yamanote Line, Shibuya Station

Work Conditions

Job Type Permanent Full-time
Salary 8 million yen ~ 10 million yen
Work Hours ​​​​​​​9:00 ~ 18:00 ◎実働8時間・休憩1時間
Holidays 週休2日(例外あり) ※土日出勤の場合は代休取得
Industry Internet, Web Services

Job Category

  • IT, Web and Communication > Project Manager
  • IT, Web and Communication > ERP, SAP Specialist
  • Sales > B2B Sales
  • IT, Web and Communication > Other (IT, Web and Communication)
  • Customer Service, Secretary and Administration > Customer Service, Customer Success

Company Details

Company Type Large Company (more than 300 employees) - International Company