Client Engagement CRM Analyst

Lead the management of CRM data and analyze CRM data; develop a strategic plan for acquiring and nurturing clients that can expand the number of clients and top clients for each division.

Analyze and give insight on the CRM analysis and propose a plan to improve weaknesses around the client. Collaborate with divisional stakeholders, legal, IT, and Global PIONEER teams.

The Client Engagement ANALYST is responsible for the following:

• Be an owner of client data management and give logical and strategical insight.
• Propose strategical plan to acquire clients and nurture clients in collaboration with business teams, who may in charge of planning various promotions.
• Create and propose CRM related KPIs for all divisions and measure result.
• Proactively understand CRM related projects and work with IT and businesses to implement and develop client data related services and promotions.
• Ensure that projects are managed in time and within budget

The key stakeholders and working relations will comprise:

• Japan F&B/FSN/WFJ business team
• Japan corporate Social Media Lead, IT, Legal
• Global CRM team

The ideal candidate will bring:

• Experience in CRM data management
• Experience in data analysis, being able to work harmoniously with others and negotiate.
• Experience in a system implementing the project

Ideal attributes:

• Good analytical skills and logical thinking
• Listen to the opinions of others and persuade logically.
• Seek objectives and results. Be able to see issues from a big-picture perspective and create the best solutions.
• Positive attitude to new challenges.
• Positive to contribute to an inclusive culture and work in a diverse group.
• English is required to communicate with global headquarters

What we can bring to the right candidate

• Experience as a key luxury market leader
• Expertise in CRM within the luxury market
• A company culture putting people first at every step of the way
• Opportunity to interact directly with the French headquarters to propose and create your own plan to expand the brand's fan