Helpdesk/ Desktop Support in Tokyo and Osaka

Responsibilities:

•  Provide first/second level of contact and problem resolution for customer issues.
•  Work with vendors to resolve complex AV issues as needed.
•  Provide timely communication about the status and resolution of the problem.
• Maintain ticket updates for all reported incidents.
• Installs, upgrades, supports, and troubleshoots XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other certified desktop applications.
• To support Apple pc users, you must have a basic knowledge of the Mac operating system.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance work on computers, laptops and printers.
• Repair desktops, laptops, printers, and other authorized peripherals.
• Perform repairs on peripheral equipment.
• Use diagnostic tools to troubleshoot problems related to network connectivity.
• Troubleshoot the workstation's hardware/software. 

Required Qualifications and Skills:

• Fluent in Japanese and English. 
• Bachelor's degree or equivalent in computer science or related field.
• CompTIA A+、Microsoft Certified Professional (MCP) 
• Have at least one and a half years of IT experience.
• Windows 7-10, Microsoft Active Directory, GPO, MS Office 365, PC 
• Hardware Installation & Troubleshooting, Enterprise Antivirus Solutions, Helpdesk
• Ticketing system.
• Mobile device management, including IOS and Android devices, enterprise encryption solutions, Windows PC/laptop management
• Manage Windows PCs and laptops with Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multitask, effectively prioritize and meet SLAs.
• Excellent communication, relationship-building, and in-house customer service skills.
• Ability to adapt and flexibly adapt to a rapidly changing industry and work environment.
• Be willing to work outside of business hours or on weekends as needed to support a project or emergency.