IT Service Desk / Desk-side Support & EOL Technology Refres

The Employee will be hired as an IT Support Engineer for the purpose of providing professional IT services to EIRE's clients.

Duties carried out by the Employee will include but not be limited to:

1. Providing support for client’s End of Life (EOL) Technology Refresh projects and assist client’s Daily Baseline Support Activities, in case of delays in the EOL rollout schedules.

2. End of Life (EOL) Technology Refresh tasks include but not limited to:

Raise a ticket and track each upgrade on Client’s internal ticketing system

Contact the end user to notify them of the upgrade and to schedule the replacement at an agreeable day and time.

Collect a pre-imaged device from Client’s onsite store

Configure the device with any optional extra software or settings in line with department standards

Deliver and install the new device to the employee’s desk

Return the removed device to Client’s supply chain store for disposal

Provide assistance to end user with for post-upgrade related requests

3.Daily Baseline Support Activity (Secondary tasks in case of delays in EOL rollout) tasks include but not limited to:

• Regular meeting room and training room technology checks - Conduct room checks ensuring that meeting room technology is working effectively for employees prior to local time 8am
• Regular printer checks - Respond to offline printer reports and/or other printer hardware related problems
• Daily offline PC checks - Use a daily generated report to identify PC’s not actively seen on the network and investigate prior to local time 8am.
• Other 1st line desktop support related activity as requested by client, such as:
• Monitoring Client ticket system and work on the local tickets assigned
• Swap PC, monitor and other desktop/mobile hardware
• Troubleshoot desktop issues and software issues
• Provide IT customer support for client's employees
• Install new equipment at user’s desk
• Replace faulty equipment at user’s desk
• Assist with minor desk moves

4. Other technical and related duties requested by EIRE and the client.