Customer Support Representative for Global Investment Firm

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.

Client Details

Global financial services company that provides investment research and investment management services.

Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.

Among the main responsibilities:

• Proactively build effective client relationships, including the ability to anticipate and listen to clients' needs, as well as coordinate and resolve data, functional, and technical issues when needed
• Coordinate with technology and product management teams to refine existing client solutions
• Maintain a thorough understanding about company's data, research and technology solutions to best guide and advise clients in their interaction with the company solutions.
• Work closely with global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients

Job Offer

• Great career path with internal mobility opportunities
• Excellent exposure to the business and chance to refine client support skills in the field
• Very flexible work environment and good work-life balance

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The Tokyo Client Support Team is looking for an experienced candidates with client support experience and good knowledge of the financial services industry. Among the main requirements:

• Customer oriented candidate with client service / support experience, and strong presentation and professional communication skills
• Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business areas and department
• Developing knowledge of the investment and competition; and market trends impacting the company's clients
• Great command of spoken and written English (to report outside of Japan)
• Native command of spoken and written Japanese language

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you!