CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Hiring Company | The LEGO Group |
Location | Tokyo - 23 Wards |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Are you looking for a lively office atmosphere focusing on order management in Supply Chain?
Bring your energetic self and immerse in a playful and open environment to bring out your authentic self!
Core Responsibilities
Customer Service Advisor (CSA)is part of Market Operation team in LEGO Japan. The key areas of responsibilities are prioritizing and processing customer orders in a timely and accurate manner, driving high order fill rates and greatest customer satisfaction. CSA provides support to the high performing Market Operations team through high collaboration and attention to details.
Order Management (55%)
Orders processing and customer service:
Fully understand and work within each customers’ specific order processing framework to ensure customer’s orders are processed in the most efficient manner
Orders received via fax/email/phone/download are entered or uploaded into SAP within expected timeframe
Answer customer inquiries in order to enhance customer satisfaction levels
Business-to-Business ordering support as required
Electronic Order Processing: accurately process EDI orders electronically:
Ensure that all electronic messages are generated optimally (POA, POC, ASN, INVOIC)
Communicate and correct any error that may occur due to inconsistencies between customer and The LEGO systems
Manage holding orders “quotations”, proactively following up due quotes and variances
Reverse logistics:
Create return orders
Assist with return logistics enquiries
Value-added services:
Implement customer specific tasks (end of month reconciliation, palletization schematics preparation)
Logistics (10%)
Communication with 3PL and warehousing suppliers as appropriate
Assistance with customer claims investigations where appropriate
Reporting and presentations (15%)
Examine and report customers fill rates, suggest improvements where possible
Presenting MTD plan and gap to plan overview
Represent customers and their concerns within the business
Continuous Improvements (15%)
Analyze internal collaborator’s and external customer’s needs to improve processes
Support the LEGO customer value proposition in providing “excellent customer service” to improve customer relationships; ensure best-in-class supplier planning, reporting and support
Continuous Improvements and Self Development (5%)
Invest in staying up-to-date through strong IDP (Individual Development Plan) to maximise your career potential within the organization
Play your part in our team succeeding!
LEGO Japan is the sales organization of The LEGO Group that is responsible for sales activities in Japan Market. The size of the organization is approximately 60 including temporally workers. Market Operations team in Japan consists of 2 teams; Demand Planning and Order Management, and Customer Service Advisor position sits under Order Management team.
Order Management team in Market Operations covers comprehensive services on customer orders.
The primary functions are;
Prioritising and processing customer orders and Consumer Sales reporting in a timely and accurate manner
Driving high order fill rates, retail instock, as well as providing high quality order management process with the greatest customer satisfaction
Driving consumer sales and selling in activities with Sales team by providing timely order/stock analysis.
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Fluent |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
Do you have what it takes?
What’s in it for you?
Here are some of what to expect:
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Industry | Retail |