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【渋谷】カスタマーサポート~CM放送中の新規AIプロダクト/フレックス制/語学を活かせる/働き方◎～
| Hiring Company | KKCompany Japan LLC. |
| Location | Tokyo - 23 Wards, Shibuya-ku |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Work Style
Casual Clothing Side Business Ok Minimal Overtime Flex TimeJob Description
この度、動画の商用利用にとどまらず企業のコミュニケーションを拡張しDX推進するためプロダクト「BlendVision®AiM」の販路を拡大しサービスを市場に浸透させるために、カスタマーサポートチームを新設しました。
※※TVなどでお馴染みの林修先生をブランドアンバサダーに迎え、テレビ東京【ワールドサテライトビジネス】でCMを放映中
比較的新しいチームのため、立ち上げメンバーとして参画いただける方を求めております。
- カスタマーサポートのプロセスの構築と関係部署との調整
- カスタマーサポートのFAQやWEBサイト内のサポートポータル（ヘルプデスク）の企画、作成、整備
- 業務委託先とのコミュニケーション、教育と生産性、効率性向上
- 顧客満足度の調査（CSAT）および改善、向上
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Basic (Amount Used: English usage about 10%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
・2年以上のSaaSまたはソフトウウェア製品のカスタマーサポート
・委託先または協力会社との協業経験
・英語初級（翻訳ツールを使って読み書きができる程度）
Job Location
- Tokyo - 23 Wards, Shibuya-ku
- Yamanote Line, Shibuya Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Salary Bonuses | Bonuses paid on top of indicated salary. |
| Work Hours | 所定労働基準時間：9:30-18:00（実働7時間30分／休憩60分）※フレックス制 |
| Holidays | 土日祝日、12/29-1/3 |
| Job Division | Multimedia/Customer support |
| Industry | Software |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | Majority Japanese |
