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Job ID : 1473393 Date Updated : May 6th, 2024

1200万円 L3 Tech Support - Global Marketing Analytics Provider

Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 8 million yen ~ 12 million yen

Work Style

Remote Work and WFH Casual Clothing Minimal Overtime Flex Time

Job Description

Our client, a leading marketing analytics services provider, is seeking a skilled L3 Support Engineer to join their dynamic team. If you're a problem-solving expert with deep knowledge in server and network administration, this role is for you.


Position Summary:

As an L3 Support Engineer, you'll be the go-to person for resolving complex server and network issues. Your expertise will ensure seamless operations to meet our client's business needs.

Working Conditions:

  • 7 hours in-office per week, spreadable across multiple days
  • Remote work flexibility with no core hours



Server Support (40%):

  • Design, implement, and maintain server infrastructure.
  • Diagnose and troubleshoot server issues, including performance bottlenecks and security vulnerabilities.
  • Automate server tasks for efficiency.
  • Ensure disaster recovery plans and backups are in place.

Network Support (30%):

  • Diagnose and troubleshoot network issues.
  • Implement and maintain network configurations.
  • Design network upgrades and expansions.

Additional Responsibilities (30%):

  • Document solutions and procedures.
  • Provide technical support to internal users.
  • Liaise between management, users, and engineers.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Native
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills


  • 6+ years of L3 Support Engineer experience
  • Deep knowledge of networking concepts and server administration
  • Proficiency in IT documentation and problem-solving
  • Strong communication and collaboration skills
  • Japanese and English language skills


Preferred Skills:

  • Experience with scripting languages (e.g., Python, PowerShell)
  • Familiarity with cloud platforms (AWS, Azure)

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary 8 million yen ~ 12 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Work Hours 7 hours in office, plus WFH, no core hours
Industry Digital Marketing

Job Category

  • IT, Web and Communication > Technical Support

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Japanese