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Head of Customer Success【~¥2000万】Revolutionising Remote Work
| Hiring Company | Full Remote Global SaaS Company - Revolutionising Remote Work |
| Location | Available across Japan |
| Job Type | Permanent Full-time |
| Salary | 12 million yen ~ 25 million yen |
Work Style
Remote Work and WFH Casual Clothing Flex TimeJob Description
- Developing and executing strategies to enhance customer retention and minimize churn.
- Establishing objectives for the Customer Success Management (CSM) team.
- Establishing, tracking and reporting on key metrics including customer satisfaction, retention, and churn.
- Fostering a culture of high performance, employee engagement, and teamwork within the department.
- Collaborating closely with internal and external stakeholders to maximize customer satisfaction.
- Facilitating transparent communication between departments to enhance customer satisfaction from diverse angles.
- Manage a diverse team to its full potential
General Requirements
| Minimum Experience Level | Over 10 years |
| Career Level | Executive |
| Minimum English Level | Daily Conversation (Amount Used: English usage about 25%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
- Minimum 5 years experience in customer success management, ideally at a B2B SaaS company
- Demonstrated experience in leading a team of 10+ members, effectively mentoring each member and monitoring their goal
- Native level Japanese skills
- Business level English skills are a plus
- Deep understanding of software businesses, with knowledge of both the subscription and renewal models
- Experience managing projects for large enterprise clients
- Strong collaboration skills with internal departments and external partners.
- Proven track record in business development and, ideally, experience growing a business
Job Location
- Available across Japan
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 12 million yen ~ 25 million yen |
| Industry | Internet, Web Services |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Sales > B2B Sales
- Executives and Corporate Planning > Other (Executives and Corporate Planning)
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | About half Japanese |
