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Job ID : 1471073 Date Updated : July 11th, 2024

General affairs - Front Office Coordinator

Hiring Company CTW, Inc.
Location Tokyo - 23 Wards, Minato-ku
Job Type Permanent Full-time
Salary 3 million yen ~ 5 million yen

Work Style

Casual Clothing Minimal Overtime

Job Description

Job Overview

As a Front Office Assistant Coordinator, you will play a crucial role in managing and promoting a comfortable working environment. Your expertise in customer service and attention to detail will be invaluable as you represent our company while upholding our brand values and delivering a positive experience to all who interact with us.

The role

  • Manage the office area, ensuring a welcoming and comfortable environment for visitors, clients, and employees
  • Provide exceptional customer service by greeting and assisting visitors, answering inquiries, and directing them to the appropriate personnel or department
  • Handle incoming calls and take accurate messages when necessary
  • Assist with administrative tasks such as scheduling appointments, managing internal events and organizing meetings
  • Coordinate and oversee office supplies, ensuring inventory levels are maintained and ordering new supplies as needed
  • Maintain confidentiality and handle sensitive information
  • Collaborate with team members and other departments to ensure smooth operations and resolve any issues that may arise

We offer

  • Autonomy and ownership: you can be solely responsible of creating and managing a welcoming and organized environment
  • Purpose-driven work: The chance to contribute to our growth in the the global video game industry
  • Career advancement: We offer rapid promotions for those contributing to the international expansion
  • Evolving responsibilities matching your personal skills to build your own path


  • Visa sponsorship
  • Free lunch catering (*after 3 months of employment) and breakfast
  • Free in-office Starbucks, tea, drinks, snacks, sweets & vitamins/supplements
  • Modern office space in the heart of Tokyo, with views of Tokyo Tower and Mount Fuji
  • Industry-leading work-life harmony: overtime is rare and discouraged
  • Commute expenses covered
  • 30,000 yen rent support if you live 2 stops from Roppongi 1-chome or Kamiyacho stations
  • Bonus for continuous employment (50,000 yen/month added to base salary after 5 years of continued employment)
  • Health insurance
  • Diverse & international environment
  • Working hours: 10:00 – 19:00, Monday to Friday (in-office)

Interview process: *subject to change depending on situation
First interview (English) → Assignment in-office → Final interview with HR director or Team Leader → Offer


General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status No permission to work in Japan required

Required Skills


  • English : Professional Proficiency
  • Japanese : Professional Proficiency (JLPT N1, N2 or equivalent)
  • 1-2 years of experience in a customer service role, general affairs, or secretarial work position
  • Experience using Google Docs or Office software
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to build strong relationships with customers
  • Ability to adapt to a fast-paced, multicultural environment where growth and change are constant
  • Flexibility, ability to deal with uncertainty and prioritize tasks

Good to have

  • Experience in the hospitality industry
  • Experience in event planning and execution inside and outside the company
  • Japan-related experience

Job Location

  • Tokyo - 23 Wards, Minato-ku

Work Conditions

Job Type Permanent Full-time
Salary 3 million yen ~ 5 million yen
Industry Gaming

Job Category

  • Legal, General Affairs and Public Relations > General Affairs
  • Legal, General Affairs and Public Relations > Other (Legal, General Affairs and PR)