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Job ID : 1458508 Date Updated : February 16th, 2024
スペイン本社 外国籍比率20%以上 英語を使える・学べる環境

Support Engineer for Airport IT

Hiring Company Amadeus Japan K.K.
Location Tokyo - 23 Wards, Chuo-ku
Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen

Work Style

Casual Clothing

Job Description

Key Responsibilities

■ Ensure timely, high-quality delivery of service to promote customer satisfaction of Narita and Kansai Airport.

■ Provides a high level of service including routine preventative maintenance of all onsite hardware, reporting, accountability, and clear executive and technical level communications.

■ Delivers and maintains PC/mobile devices, utilizing system automation tools/technologies available.

■ Assist with onsite testing, implementation, or ad-hoc end user training of installed equipment.

■ Escalate and track issues which exceed the scope of the frontline support capability.

■ Define escalation points to subject matter experts.

Business Environment & Purpose

Airport IT has been identified as one of the prominent opportunities of diversification and growth for Amadeus, and significant investments are being planned to build a strong portfolio of products targeting the actors of airport operations – i.e. airports, airlines, and ground handling companies.

The application landscape covers products such as optimization products to maximize utilization of key airport resources (runways, gates, trucks, staff…), transactional systems to manage operational data, information sharing, display systems, financial back-office products…

You will discover the hidden face of an airport, the huge complexity to handle ground operations when thousands of persons are synchronized through complex processes, the challenges for the IT, and the key improvements we will design, in close partnership with our growing customer base of 25+ airports and 70+ ground handlers.

The purpose of this role is to provide front line support and effective incident management of all Amadeus Passenger Processing Solutions at Narita and Kansai Airport including but not limited to:

•ICM Kiosk and Self-Service Bag Drops

•Airport Cloud User Workstations and Peripherals

•Biometric Devices

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 25%)
Minimum Japanese Level Native
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills


Experience & Expertise:

■ Experience in delivering IT Support in an Airport or similar environment.

■ An understanding of mechanical componentry.

■ Customer Service in an IT Environment.

■ Ability to build excellent customer and internal relationships.

■ Strong verbal and written communication.

■ Native Japanese, and Intermediate Plus or Business Level English.



■ The ability to build, & lead and also to operate as part of high performing teams.

■ Decision Making/Problem Solving.

■ Ability to analyze complex information and identify the most relevant details.

■ Ability to diagnose technical issues and assess appropriate action required.

Job Location

  • Tokyo - 23 Wards, Chuo-ku
  • Ginza Line, Nihonbashi Station

Work Conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Work Hours シフト制
Holidays 週休2日制
Industry Internet, Web Services

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > Other (IT, Web and Communication)
  • Hotel, Travel and Hospitality > Other (Hotel, Travel and Hospitality)

Company Details

Company Type International Company