CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Hiring Company | Amadeus Japan K.K |
Location | Tokyo - 23 Wards, Chuo-ku |
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 5.5 million yen |
Customer Interaction
Initial Contact: Serve as the first point of contact for airlines seeking technical assistance via phone, email, or other communication channels.
Customer Service: Provide excellent customer service by being polite, patient, and helpful in addressing user concerns.
Issue Identification and Logging
Problem Identification: Gather information to understand and identify the nature of the technical issue reported by the user.
Issue Logging: Log and document support requests, detailing the problem, its severity, and any troubleshooting steps taken.
Basic Troubleshooting
Technical Assistance: Provide initial troubleshooting and technical assistance for common problems and known issues.
Resolution or Escalation: Resolve straightforward issues or escalate more complex problems to higher-level support tiers.
Password Resets and Account Management
Password Assistance: Assist users with password resets and account unlock procedures.
Account Management: Handle basic user account management tasks, such as creating, modifying, or deactivating accounts.
Software and Hardware Support
Software Issues: Address software-related problems, including installation, configuration, and basic functionality.
Hardware Issues: Assist with basic hardware troubleshooting and support.
Documentation
Record Keeping: Maintain accurate records of user interactions, issues, and resolutions.
Knowledge Base: Contribute to and utilize a knowledge base for documenting common issues and their solutions.
Communication
User Communication: Keep customers informed about the status of their reported issues and provide updates on resolutions.
Team Collaboration: Collaborate with other IT support levels and teams to ensure effective problem resolution.
Training and Guidance:
User Education: Provide basic training to users on common software and hardware usage to prevent recurring issues.
Guidance: Offer guidance on IT policies, procedures, and best practices.
Remote Support: Use remote assistance tools to troubleshoot and resolve without being physically present.
Monitoring
Basic Monitoring: Monitor Airport IT systems for issues and escalate as needed.
Alerts: Respond to alerts generated by monitoring systems and take appropriate actions.
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Daily Conversation (Amount Used: English usage about 25%) |
Minimum Japanese Level | Native |
Minimum Education Level | Technical/Vocational College |
Visa Status | Permission to work in Japan required |
Requirements
Experience & Expertise:
■ Experience in delivering IT Support in an Airport or similar environment.
■ An understanding of mechanical componentry.
■ Customer Service in an IT Environment.
■ Ability to build excellent customer and internal relationships.
■ Strong verbal and written communication.
■ Native Japanese, and proficient English skills
Preferred
■ The ability to build, & lead and also to operate as part of high performing teams.
■ Decision Making/Problem Solving.
■ Ability to analyze complex information and identify the most relevant details.
■ Ability to diagnose technical issues and assess appropriate action required.
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 5.5 million yen |
Salary Bonuses | Bonuses paid on top of indicated salary. |
Work Hours | シフト制 |
Holidays | 週休2日制 |
Industry | Internet, Web Services |
Company Type | International Company |