KAM/HQ Commercial support 　ファシリティマネージメント、CRE、総務業務経験者歓迎

★勤務地：当面は霞が関東京本社オフィス。
　　　　　2024年（時期未定）にKAM(Key Account Manager)としてクライアント現場（都内）に配属予定

Note: Following support work to be provided at ISS HQ office until KAM position is open at client office in 2024.

• Support on commercial activities such as corresponding to global RFP, pricing request to local vendors, etc
• Support on transition to launch new FM site
• General office service support within HQ
• Ad-hoc support provided to client site facility team per request

Main Purpose:To take the lead for the delivery of Integrated Facilities Services in Japan

Business Management

•  Responsible for the delivery of Facility Management Services to the Client's representatives for the Japan business
• TomanagetheonsiteteamattheHPE operations, as themost seniorperson onsite for the Japan operations.
• Tocommunicate avisionforthestrategic development oftheJapanand wider regional account.
• MaintainanAccountDevelopmentPlaninconjunctionwithlocalandcentral operations for all services areas.
• Evaluate proposed andrequiredchanges toservices identifying financial, personnel and operational performance implications prior to confirmation and implementation of service changes and manage change process as appropriate. 
• Ensure thattheIFSteam successfully completes scheduled activities and provide prompt androbustresponse tonoplanned activities inline withagreedStatement of Work.
• Manage ongoing innovations for improved productivity 
• Ensure the required work, standards and financial targets are achieved in all service.
• Locally lead any ISO Quality Management System activities, ensuring Service Excellence is maintained
• Support continuous development of maintenance strategy in line with, "Business Focused Maintenance" techniques (where such techniques are able to be employed).

Client Relationship

• Maintain the relationship framework for the account to ensure working relationships at all levels of the business are in place and effective
• Promote quality client communications
• Provide proactive feedback toclientinareas ofcostcontrol, work scope, innovative improvements and additional services
• Ensure client issues are dealt with effectively at the appropriate level
• Check that allquality matters arebeing treated in atimely and professional manner as required
• Attend client meetings, have good knowledge of site operations, encourage active improvements & provide feedback to clients

Employee Engagement

• Implement performance management systems and conduct regular appraisals and reviews with managers and supervisors
• Inconjunction with the ISS Japan country management lead all of the team performance development matters, including disciplinary actions, if required.
• Team building by active participation and encouragement of staff input
• Ensure appropriate procedures areinplace fortherecruitment andselection of staff taking active part in the recruitment of key staff
• Identify andmonitortraining requirements of supervisors, staffand suppliers
• Ensure appropriate procedures are in place to identify the development needs of team through observation and appraisal ensuring theses are met through appropriate training and development activities
• Develop the senior leadership team for the account ensuring succession plans are in place 
• Toensure theongoing development ofallmanagers, operatives andteams within the business and to establish succession plans for all key positions

Health Safety and Environment

• Theposition isresponsible forensuring totaladherence totheHSEprinciples and programs in the Clients operations in Japan
• Maintain a reporting procedure for accidents and near misses
• Maintain a communication network to raise Health & Safety issues
• Ensure, withtheleadership teamthatRiskAssessments foralltasks are implemented and communicated effectively
• DevelopasafetyculturewithintheJapanoperationsandsupportthewider account to establish a secure and safe environment
• Ensureinitiativesandprogramsareimplementedacrosstheregiontoensure the nominated energy saving targets are achieved

Key Competencies:

• Results Focus
  Sets the vision and encourages others to make "Best Practice” contribution
• Strategy Implementation
  Takes a lead in creating a strategic vision of major business opportunities
• Resource Management
  Turns business opportunity into organizational delivery. Manages business performance to ensure successful outcomes
• Business Management
  Takes long-term commercial view. Quantifies the implications of business opportunities
• Customer Focus
  Maximizes partnerships to create outstanding service and satisfaction of customer aspirations through superlative delivery
• Interpersonal Skills
  Inspires commitment to negotiated undertakings at all levels