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Job ID : 1451117 Date Updated : June 12th, 2024

ファシリティーマネージャー (ファシリティマネージメント、CRE、総務業務経験者歓迎)

Hiring Company 日本アイ・エス・エス株式会社 ISS Japan Co., Ltd
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 9 million yen

Job Description


  • Support on commercial activities such as corresponding to global RFP, pricing request to local vendors, etc
  • Support on transition to launch new FM site
  • General office service support within HQ
  • Ad-hoc support provided to client site facility team per request

Main Purpose:To take the lead for the delivery of Integrated Facilities Services in Japan

Business Management

  •  Responsible for the delivery of Facility Management Services to the Client's representatives for the Japan business
  • To manage the onsite team at the cliant operations, as the most senior person onsite for the Japan operations.
  • To communicate a vision for the strategic development of the Japan and wider regional account.
  • Maintain an Account Development Plan in conjunction with local and central operations for all services areas.
  • Evaluate proposed and required changes to services identifying financial, personnel and operational performance implications prior to confirmation and implementation of service changes and manage change process as appropriate. 
  • Ensure that the IFS team successfully completes scheduled activities and provide prompt and robust response to no planned activities inline with agreed Statement of Work.
  • Manage ongoing innovations for improved productivity 
  • Ensure the required work, standards and financial targets are achieved in all service.
  • Locally lead any ISO Quality Management System activities, ensuring Service Excellence is maintained
  • Support continuous development of maintenance strategy in line with, "Business Focused Maintenance" techniques (where such techniques are able to be employed).

Client Relationship

  • Maintain the relationship framework for the account to ensure working relationships at all levels of the business are in place and effective
  • Promote quality client communications
  • Provide proactive feedback to client in areas of costcontrol, work scope, innovative improvements and additional services
  • Ensure client issues are dealt with effectively at the appropriate level
  • Check that allquality matters arebeing treated in a timely and professional manner as required
  • Attend client meetings, have good knowledge of site operations, encourage active improvements & provide feedback to clients

Employee Engagement

  • Implement performance management systems and conduct regular appraisals and reviews with managers and supervisors
  • Inconjunction with the ISS Japan country management lead all of the team performance development matters, including disciplinary actions, if required.
  • Team building by active participation and encouragement of staff input
  • Ensure appropriate procedures are in place for the recruitment and selection of staff taking active part in the recruitment of key staff
  • Identify and monitor training requirements of supervisors, staffand suppliers
  • Ensure appropriate procedures are in place to identify the development needs of team through observation and appraisal ensuring theses are met through appropriate training and development activities
  • Develop the senior leadership team for the account ensuring succession plans are in place 
  • To ensure the ongoing development of all managers, operatives and teams within the business and to establish succession plans for all key positions

Health Safety and Environment

  • The position is responsible for ensuring total adherence to the HSE principles and programs in the Clients operations in Japan
  • Maintain a reporting procedure for accidents and near misses
  • Maintain a communication network to raise Health & Safety issues
  • Ensure, with the leadership team that Risk Assessments for all tasks are implemented and communicated effectively
  • Develop a safety culture within the Japan operations and support the wider account to establish a secure and safe environment
  • Ensure in itiatives and programs are implemented across the region to ensure the nominated energy saving targets are achieved

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Key Competencies:

  • Results Focus
    Sets the vision and encourages others to make "Best Practice” contribution
  • Strategy Implementation
    Takes a lead in creating a strategic vision of major business opportunities
  • Resource Management
    Turns business opportunity into organizational delivery. Manages business performance to ensure successful outcomes
  • Business Management
    Takes long-term commercial view. Quantifies the implications of business opportunities
  • Customer Focus
    Maximizes partnerships to create outstanding service and satisfaction of customer aspirations through superlative delivery
  • Interpersonal Skills
    Inspires commitment to negotiated undertakings at all levels

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Chiyoda Line, Kasumigaseki Station

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 9 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Work Hours 9:00 - 18:00
Holidays 土日祝日
Industry Other (Real Estate, Construction)

Job Category

  • Sales > B2B Sales
  • Real Estate > Other (Real Estate)
  • Real Estate > Facility Management
  • Real Estate > Property Management
  • Legal, General Affairs and Public Relations > General Affairs

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Japanese