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Hiring Company | EXO Travel Japan K.K. |
Location | Tokyo - 23 Wards, Minato-ku |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Position Overview
To check all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis.
Responsibilities:
* Issue job orders for guides and drivers.
* Reconfirm and co-ordinate with sub-agents, check transfers and airlines if necessary.
* Be in charge of quality control & customer service for execution on ground.
* Ensure timely reports.
* Keep oneself informed of economic, industrial and other trends that affect markets, products and prices in Tourism field.
* Manage, motivate and retain the team to achieve high quality performance.
* Liaise with the other departments, suppliers and EXO sister offices when needed.
* Maintain good working relations with clients and suppliers
Work Relations:
* Liaise with the other departments and EXO sister offices
* Liaise with all suppliers
* Maintain good working relations with clients and suppliers
Reports To: Team Leader / Operations Manager
Minimum Experience Level | Over 1 year |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Fluent |
Minimum Education Level | High-School or Below |
Visa Status | Permission to work in Japan required |
Qualifications:
* Bachelor’s degree or higher in tourism related field
* Experience with a local tour operator or in a similar position and have an understanding of the complexities of this important job is a plus.
* Good command of both written and spoken Japanese as well as English; other foreign language is a plus
* Rigorous, precise and perseverant
Skills:
* Hands-on experience with the ability to work as part of a team
* Excellent communication skills; able to create and develop good communication with the suppliers and the team
* High degree of customer-oriented service
* Strong organizational skills, ability to work under pressure and to prioritize tasks
* High standard of personal conduct and presentation
* Good computer skills (word, excel, outlook)
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Work Hours | コアタイム10:00~16:00 ※フレックス制(1日勤務時間:7時間半) |
Holidays | 週休二日制(土日祝) |
Job Division | Inbound Operations |
Industry | Tourism |
Company Type | International Company |
Non-Japanese Ratio | Majority Non-Japanese |