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Onsite Support Engineer
| Hiring Company | BiOS, Inc. |
| Location | Kanagawa Prefecture, Yokohama-shi Minami-ku |
| Job Type | Contract |
| Salary | Negotiable, based on experience |
Job Description
- Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA and ITIL methodology
- Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment
- Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period
- Manage IT hardware assets. Tasks include; installing, moving, adding, changing, disposing, and removing.
- Support best practices of IT and client requests through communication with onsite
- Support helpdesk engineers updating, organizing, and managing user manuals regarding daily operations
- Other ad-hoc technical tasks are required
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Entry Level |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | High-School or Below |
| Visa Status | Permission to work in Japan required |
Required Skills
- Fluency both in Japanese and in English (reading, writing and speaking) is mandatory
- keen interest in learning IT technology
- computer literacy is helpful
- Teamwork oriented
- able to work onsite at client company
Support Location:
Primary: Yokohama
Secondary: Shinbashi
Work Time:
9:00-18:00, Monday-Friday
Almost no Over Time
Job Location
- Kanagawa Prefecture, Yokohama-shi Minami-ku
Work Conditions
| Job Type | Contract |
| Salary | Negotiable, based on experience |
| Industry | System Integration |
Job Category
- IT, Web and Communication > Technical Support
- IT, Web and Communication > Other (IT, Web and Communication)
- IT, Web and Communication > Network Engineer
