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Job ID : 1242541 Date Updated : May 21st, 2024

物流管理マネージャー(在庫管理・スタッフのマネジメント等)/ Fulfillment Manager

Hiring Company White Rabbit Japan
Location Kanagawa Prefecture, Yokohama-shi Naka-ku
Job Type Contract
Salary 5 million yen ~ 8.5 million yen

Work Style

Casual Clothing Minimal Overtime

Job Description


ホワイトラビットジャパンは、日本の売り手と海外の買い手間におけるEコマースの向上に取り組んでいます。この取り組みの中心を担うものが、White RabbitExpressおよびBlackshipです。

White Rabbit Expressを利用することで、世界中の何万人もの人々や企業が容易に、日本から商品を購入することができます。 Blackshipを利用すると、企業や個人が日本から迅速に、安全に荷物を転送することができます。



The Fulfilment Manager ensures fulfillment operations are executed in a timely, quality, and cost-effective manner.
As the primary representative for Fulfillment ops, you'll work under the Director of Operations. You'll lead a diverse and team of 15+ who handle receiving, storage, shipping, and other fulfillment-related work requests for our proxy-buying and package forwarding services.

Our operations are complex, and you'll need to coordinate with our shipping partners, in Japanese, to manage many exceptions such as prohibited items, returned packages, and insurance claims.

You'll monitor performance and track KPIs and lead your team to continuously improve day-to-day fulfillment processes. As Fulfillment Manager, you'll also coordinate with Engineering and Customer Support teams on initiatives to evolve our processes, tools, and management systems.

■As a Fulfillment Manager at White Rabbit, you'll【具体的な仕事内容】

  • Work effectively in a fast-paced, dynamic work environment by managing resources and time across fulfillment activities.
  • Partner with Engineering, Customer Support, and upper management to generate ideas, leverage resources, and share information to evolve fulfillment processes, tools, and management.
  • Solve problems and produce solutions by collecting and analyzing data, identifying alternatives when circumstances change, and seeking out responsibilities beyond the job.
  • Elevating the operational effectiveness of fulfillment operations to meet the increasing market demand
  • Establishing an effective method of measuring industry-standard fulfillment metrics. Use the data to analyze operations performance and identify opportunities and improvements.
  • Maintaining and growing relationships with 3rd party shipping partners.
  • Onboarding and training of new fulfillment specialists.
  • Engage potential candidates and evaluate their fit for open roles.
  • Setting and adjusting schedules to meet the growing seasonality demand


General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills

■Minimum qualifications

  • Bachelor's degree or equivalent practical experience.
  • Fluency in verbal and written communication skills in Japanese and English
  • 1 years of experience EC or Logistic industry.
  • A passion for innovative thinking, operational excellence, and a growth mindset.

■Preferred qualifications

  • Communication and coaching skills, including the ability to evaluate performance and provide feedback.
  • Ability to master analytics, basic modeling, and make presentations to executive management.
  • Experience working in a startup.


Location: 神奈川県横浜市中区新山下1-15-11 コクサイエアロマリン新山下倉庫2階
└ みなとみらい線|元町・中華街駅 徒歩6分

Work time: 10:00~19:00 残業は月平均10時間前後

Salary: 想定年収: 500万~850万 経験により、相談の上、年収を決定します。

Holiday: 年間休日120日

Benefit: 各種社会保険完備・定期健康診断・フィットネス支援・パーソナルデベロップメント支援・メンタルヘルス支援・服装自由・交通費規定内支給

The other: 入社時は『契約社員』の雇用となります。数年の在籍期間(2~3年程度)を持つ社員を対象として、業務遂行力・行動姿勢などを評価する社内審査を実施。

Job Location

  • Kanagawa Prefecture, Yokohama-shi Naka-ku
  • Minatomirai Line, Motomachi Chukagai (Yamashita Kouen) Station

Work Conditions

Job Type Contract
Salary 5 million yen ~ 8.5 million yen
Work Hours 10:00~19:00 残業は月平均10 - 20時間前後
Holidays 土日・祝日休み、もしくは土祝+平日一日休み 年間休日120日
Industry Other (Distribution, Retail, Logistics)

Job Category

  • Logistics and Supply Chain Management > Storage Management, Operation
  • Logistics and Supply Chain Management > Other (Logistics and Supply Chain Management)
  • Logistics and Supply Chain Management > Logistics
  • IT, Web and Communication > Other (IT, Web and Communication)

Company Details

Company Type International Company
Non-Japanese Ratio Majority Non-Japanese