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Bilingual Service Desk Role
| Location | Kanagawa Prefecture |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Handle calls, emails, & Web tickets (daily)
Address technical queries and fix or log them appropriately accurately
Escalate queries when required to appropriate personnel
Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)
Log tickets in Service Now (SNOW) as per policies assigned according to the policies & procedures
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | High-School or Below |
| Visa Status | Permission to work in Japan required |
Required Skills
2- 10 years of overall experience in IT troubleshooting – IT helpdesk or service desk experience is mandatory
Excellent analytical, problem solving and critical thinking skills
Exceptional oral and written communication skills
Ability to work independently, multi-task, and take ownership of various parts of a Project or Initiative.
Job Location
- Kanagawa Prefecture
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
Company Details
| Company Type | International Company |
