Job ID : 1010926 Date Updated : January 7th, 2021
Leading European manufacturing company

Technical Support Engineer / テクニカルサポートエンジニア

Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 6 million yen ~ 8 million yen

Job Description

Fast growing European manufacturing company, develop their own hardware and application. Having global presence in 12 different countries. Their systems can be found in over 40 countries with over 2 billion users annually.

Key responsibilities:

  • Provide technical support to our growing customer base, delivering solutions to both technical and non-technical end users
  • Self-dependent analysis and clarification of customer requirements
  • Working closely and supporting the Project Manager
  • Installing, configuring and maintaining computer hardware, operating systems and application software on site
  • Troubleshooting system problems and diagnosing and solving hardware and software issues, escalate the issues to HQ in Europe when needed
  • Supporting clients in person, via e-mail or over the telephone to help set up systems or resolve issues, including procedural documentation and relevant reports
  • Communicating with our R&D team
  • Providing trainings to customers as required
  • Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
  • Business trips within Japan

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

  • Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
  • Great problem solving skills and communication skills
  • Ability to work with a geographically dispersed organization
  • Fluency in both Japanese (JLPT N2) and English (Business Level, able to read, write and speak)
  • Driver’s license (sometimes will need to visit the client by car)

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku

Work conditions

Job Type Permanent Full-time
Salary 6 million yen ~ 8 million yen

Hiring Company Information

Company Type Small/Medium Company (300 employees or less) - International Company
Recruiter Company Information

Ahead Japan

Technical Support Engineer / テクニカルサポートエンジニア - 1010926

Company Description

Think Ahead. Move Ahead.
We know that who you work with matters.

Think of Ahead - think of your future.
Ahead Japan is an executive search firm changing recruitment in Japan and the APAC region. Headquartered in Tokyo, we assist SMEs and multinational corporations in their hiring needs with our extensive network of bilingual professionals. Ahead specializes in function-based recruiting in the areas of IT, Marketing, Finance & Accounting, and Office Administration.

Here at Ahead, we know that who you work with matters. We help you think positively and move forward. For our clients, we are dedicated to helping you build a strong workforce and assure you we’ll find the best candidate for the job. For our candidates, we are focused on supporting your ambitions and placing you in a position that reflects them. So whether you are a client or a candidate, when you think of Ahead, think of your future.