【800～1200万円】Japan Kiehl's CX Manager（LUXE）

【求人No NJB2365583】
Key Job Accountabilities 主要職務

You will be responsible for enhancing client engagement and increasing brand desirability and achieving ambitious business objectives.

Develop annual Digital LINE startegy by designing seamless and engaging O+O initiatives in alignment with brand's priorities.
Supervise official LINE account from strategic planning to execution.
Manage brand Community Site to implement interactive CX campaigns and communications for nuturing upper tier customers.
Set clear Objecives / KPIs and regularly monitor and analyze the results. Share and utilize findings/data for further action.
Track the EC traffic and sales generated through effective LINE communication.
Lead CX related projects introducing the latest technologies trends and competitor's benchmark.
Budget Management for Digital LINE
Asset Management Creative direction and quality check
VIP customer event support
Cross functional Collaboration Share project plans progress challenges and achievements with relevant stakeholders.

◆Must Have Aspects 必須項目

Curious about Customer Experiences with logical and analytical approaches.
Strong customer centric mindset and ability to think and act from the customer's perspectives.
Analytical skills with an ability to clealy translate results into actionable insights.
Proven practical experience in CX within a B2C industry.
Strong project management abilities especially focused on enhancing customer experience.
Fluent in both English and Japanese.
Strong passion for the cosmetics and beauty industry.


◆Preferred Qualification 希望項目

FMCG （not necessarily from cosmetic business） background