【Tokyo/Osaka】 Datacenter Engineer

≪Job Description & Position Highlights≫

• Provide on-site hardware troubleshooting, part replacement, and field support at customer sites and data centers
• Solve technical issues in a global environment while collaborating closely with remote support teams in English
• Enjoy a dynamic work style with business travel and on-call support, based in Osaka
• Full-time position offering ¥7.5M–¥8.5M annual salary and 120+ days of annual leave

【Job Responsibilities】

• Hardware Break ＆ Fix at customer and data centre locations
• Onsite diagnostics and ability to replace parts at the direction and coordination of a remote support team
• Provide day-to-day support at customer locations within the assigned geographical region–Tokyo/Osaka and bordering prefectures (see coverage region above)
• Support customers on technical problems they have with their technical equipment
• Accurate and timely updates in the dispatch system (Fieldcode) – dispatch acknowledgement, on-arrival confirmation and detailed closure notes

【Employment Type】
Permanent employee (Full-time)

【Salary】
JPY 7.5 million to 8.5 million/year

【Working Hours】
9:00~18:00 (8 hours with 1 hour break)
*On-call work will be required, including bank holidays and outside standard business hours

【Work Location】
Osaka
*This is a field support position, candidate must be willing to travel to customer locations, including overnight travel where required

【Holidays & Leave】

• 120+ days per year

【Benefits & Welfare】
In accordance with company regulations

【Requirements】

• Hardware Break ＆ Fix at customer and data centre locations
• Excellent time management skill
• N2 Japanese language at least is required for all onsite and end-customer communication
• English language (spoken and written) required for coordination with the remote support team and for use of global ticketing and dispatch tools
• This is a field support position, candidate must be willing to travel to customer locations, including overnight travel where required