PR/120433 | Customer Service Coordinator - Relocation Service (JLPT N2+)

Customer Service Coordinator - Relocation Service (JLPT N2+) 

Salary: 40,000 - 60,000 THB/month 

Working Hours: Mon–Fri, 08:30–17:30 (office based), during peak season, occasional weekend work may be required with compensatory leave provided according to company policy

Location: Bangkok, Thailand 

We are looking for a Japanese Speaking Coordinator to support Japanese customers throughout their relocation and moving process. This role combines customer service, coordination, interpretation, and on-site support, making it ideal for candidates who enjoy interacting with people and working in a dynamic environment.

Key Responsibilities 

• Coordinate relocation and moving services for Japanese customers.

• Provide customer support and consultation throughout the service process. 

• Interpret between Japanese customers and local operational staff

• Visit customer sites and provide on-site assistance when required.

• Prepare quotations, reports, and related documentation. =

• Coordinate schedules and service arrangements with internal teams.

• Handle inquiries via phone, email, and other channels.

• Follow up with customers to ensure service satisfaction

Qualifications 

• Bachelor's Degree.

• JLPT N2 or above.

• Intermediate English proficiency or higher.

• Experience in customer service, coordinator, sales support, hospitality, or other customer-facing roles.

• Service-minded with strong communication skills.

• Comfortable working both in the office and at customer sites

• Proficient in Microsoft Office.

• Experience in logistics, relocation, moving services, or related industries is a plus.

Benefits

• Annual bonus 

• Health insurance 

• Provident fund 

• Annual leave and other company benefits 

• Opportunity to work closely with Japanese clients and utilize Japanese language skills daily