PR/160993 | Customer Service Executive

Company Overview

A global manufacturing solutions provider specializing in precision-engineered components and advanced production technologies is seeking a Customer Service Executive to join their team in Penang. The company serves leading international brands across the consumer electronics, industrial, and technology sectors, offering end-to-end manufacturing capabilities and a strong commitment to innovation, quality, and customer satisfaction. 

Key Responsibilities

• Process customer orders and update forecasts in the IFS system.

• Communicate with customers on orders, forecasts, delivery schedules, and changes.

• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

• Monitor customer orders and follow up on potential delays or shortages.

• Coordinate customer requirements with production and material availability.

• Monitor consignment, on-hold, quarantine, and slow-moving inventory.

• Maintain accurate customer and order information in the system.

• Act as the main contact for customer order and delivery matters.

• Build and maintain good relationships with customers.

• Follow up on customer payment and account reconciliation.

• Escalate customer or delivery issues to the superior when necessary.

• Ensure compliance with RBA and Supplier Code of Conduct requirements.

• Perform other duties as assigned by the superior.

Key Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

• Good communication and customer service skills.

• Good command of English.

• Good computer skills, especially Microsoft Excel.

• Experience with IFS or other ERP systems is an advantage.

• Responsible, organized, proactive, and able to work well with others.