Vietnamese Language Customer Support

≪Job Description & Position Highlights≫

• Handle Vietnamese-language customer support via chat, along with translation tasks and remote staff management
• Help deliver Japanese products to customers in over 181 countries while strengthening language skills and global mindset
• Work with a multicultural team supporting 19 languages, contributing to customer satisfaction in the fast-growing cross-border e-commerce industry
• Enjoy flexible working hours, 26 days of paid leave in the first year, language lessons, and a wide range of employee benefits

【Job Responsibilities】
ZenGroup's Customer Support team is looking for a Vietnamese speaker to provide exceptional support to our Vietnamese-speaking customers as part of our multilingual team, which provides support in 19 languages.
As a Customer Support Specialist, you'll communicate with customers entirely through chat.
Every day, you'll have the opportunity to strengthen your language skills while helping customers purchase unique products from Japan, ranging from everyday essentials to rare collectibles.
If you're looking to build a career in the fast-growing cross-border e-commerce industry and thrive in a multicultural workplace, we'd love to meet you

■Main Duties：

• Multilingual customer inquiry handling (no phone calls, chat support only)
• Collaboration and reporting with other teams when handling complaints
• Management of remote operators (part-time)
• Other related tasks (translation, etc.)

■Department：
Operations Department, Customer Support Department
(1 Manager, 1 Deputy Manager, 7 Team Leaders, 20 Support Staff)

■Reason for hire：
Vacancy

■About Us：
ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.
ZenGroup currently operates the following services:

• ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.
• ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.
• ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.
• ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.
• ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents—delivering Japanese products to the world.

【Employment Type】
Full-time Employee
*3 Month probationary period (salary same as below)

【Salary】
¥270,000 ～ Monthly (Based on previous experience and ability)
Estimated salary in year 1: 3.5 ~ 3.78 M¥

• Salary evaluation: Once a year
• Bonus: Twice a year (June and December)

【Working Hours】
Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
*Flextime available: Start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial training period (approx. 2 months).

【Work Location】
Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan
*Access:Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins
*On-site

【Holidays & Leave】

• 5-day workweek (Saturday & Sunday off)
  *Work is required on national holidays, excluding the New Year holiday.
• New Year holiday (4 days)
• Paid leave (26 days in year 1)
  *26 days of paid leave are provided from the first year, with the number increasing annually.
   In 2025, the paid leave usage rate exceeded 80%.
• Congratulatory and condolence leave
• Maternity/paternity leave
• Child care leave
• Personal day leave

【Benefits & Welfare】

• Overtime (paid by minute)
• Transportation allowance (up to ¥30,000/month)
• Complete social insurance (workers' compensation, employment, health, welfare pension)
• Business casual dress code（no suit required）
• Training system (job-specific, level-specific training)
• Japanese/English lessons
• In-house club activities (karaoke, day camp, etc.)
• Monthly company events
• Free tea and coffee

【Must-Have Skills】

• Vietnamese (native language)
• Japanese language proficiency of JLPT N2 or higher *No qualifications required
• Business-level English proficiency (TOEIC 800 or higher) *No qualifications required

【Preferred Skills】

• Experience in the cross-border e-commerce industry or customer support
• Translation experience
• Basic HTML knowledge
• Other language skills
• Practical work experience at a small or medium-sized company

【Personality】

• Efficient thinking and execution:
   - Ability to handle tasks quickly and independently,excellent communication skills, and office experience.
• Team player:
   - Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals.
• IT literacy:
   - Ability to operate a computer smoothly for long periods of time in daily work. Also, eager to learn new tools and software to improve work efficiency.
• Global Perspective:
   - Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics.

【Regarding the Selection】

• Positions Available：1
• Selection Process
  ▽First interview – Hiring Team (45-60 mins, online or in-person)
  　*Logic test +  Customer support test (Logic test excluded for online interviews)
  ▽Second interview – Customer support team (45-60 mins, in-person required)
  　*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region
  　*Logic Test + Translation test  (If not completed during the first interview)
  ▽Third Interview – HR Planning Team (45-60 mins, online or in-person)
  　*Company culture test