PR/120018 | Service Engineer

Position: Service Engineer (Logistics Solution) 

Qualification: 

• An associate's degree in engineering or similar. 

• A bachelor's degree in engineering is preferred. 

• A relevant certificate or license is advantageous. 

• A valid driver's license and willingness to travel. 

• Excellent active listening and customer service skills. 

• The ability to deal with multiple requests without being overwhelmed. 

• The ability to remain professional under pressure. 

• Superb work ethic and a growth mindset.

• Excellent English language capability 

• Good MS Office skills (Word, Excel, PowerPoint, etc.) and able to operate engineering computer program with Auto CAD and layout design 

Job description:

• Using various strategies and tools to provide effective solutions to customers' concerns. 

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. 

• Promptly following up on service requests and providing customer feedback. 

• Monitoring equipment and machinery performance and developing preventative maintenance measures. 

• Conducting quality assurance and safety checks on all equipment.

• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. 

• Providing recommendations about new features and product improvements. 

• Monitoring inventory and reordering materials when needed. 

• Conducting research and attending workshops to remain abreast of industry developments. 

• Writing reports and presenting findings to Managers and Supervisors on a regular basis.