Resident IT Support Engineer (Bilingual JP/EN) Osaka

We're hiring a resident IT Support Engineer to serve as the sole onsite IT presence at our client's Osaka office, a global hyperscale data center company. This is a high-visibility role with genuine ownership: you'll be the primary point of contact for local users and the trusted local partner to a globally distributed IT team.

The Role
You'll operate as a hybrid Tier 1 / Tier 2 engineer, bridging the language gap between Japanese-speaking users onsite and the client's English-only external service desk. Day-to-day, you'll handle everything from EUC lifecycle work to hybrid-cloud identity and messaging administration with the autonomy to run the site and the backing of a global IT organization behind you.

What You'll Do

• Provide onsite Tier 1 and Tier 2 support to local users, primarily in Japanese.
• Manage the full EUC lifecycle on Windows endpoints: laptop provisioning for new joiners, offboarding for leavers
• Troubleshoot hardware, OS, application, printing, and peripheral issues on Windows endpoints.
• Administer identity, endpoint, and messaging services across a hybrid environment: Active Directory, Microsoft Entra ID, Intune, and Exchange Admin Center.
• Collaborate with globally distributed IT teams on incidents, changes, and project rollouts.
• Maintain accurate documentation, SOPs, and knowledge-base entries for the Osaka site.
• Manage IT asset inventory, stock levels, RMA / warranty cases, and vendor coordination for onsite equipment.

• Business-level Japanese and English, both spoken and written — essential for the role.
• 3+ years of corporate IT support experience, with a proven blend of Tier 1 and Tier 2 responsibilities.
• Hands-on administration experience with Active Directory, Entra ID, Intune, and Exchange Online.
• Strong Windows EUC troubleshooting skills across Windows 10/11 laptops, Microsoft 365 applications, and common enterprise software.
• Experience with ITSM ticketing systems (e.g., ServiceNow, Jira Service Management) and structured incident/request workflows.
• A self-directed working style, with sound judgment on when to resolve locally and when to escalate.

Nice to Have

• Basic networking knowledge (Wi-Fi, VPN, DNS/DHCP triage).
• Microsoft certifications (MD-102, MS-102) or ITIL Foundation.

Personal Attributes

• Strong customer-service orientation with excellent interpersonal skills.
• Self-starter comfortable being the sole IT face onsite, with sound judgment on when to escalate.
• Culturally adaptable and effective in a global, cross-cultural working environment.
• Detail-oriented, process-driven, and committed to documentation quality.