PR/119871 | Learning & Development Manager

Learning & Development Manager

Position Overview

The Learning & Development Manager leads the design and execution of training and people development strategies across pre-opening and operational phases. This role ensures employees are equipped with the skills, knowledge, and behaviors needed to deliver consistent service excellence and guest experience standards.

Key Responsibilities

1. Pre-Opening Phase

• Develop and execute a full pre-opening training plan, including timelines, schedules, and readiness milestones.

• Deliver structured onboarding covering brand culture, service standards, SOPs, safety, and guest journey.

• Support soft-opening simulations, mock services, and operational readiness checks.

• Adapt training to local context, employee needs, and cultural environment.

• Manage training logistics, materials, attendance, and delivery methods (classroom, OJT, simulations).

• Implement Train-the-Trainer programs and coach department leaders.

• Coordinate external training providers and ensure compliance requirements.

2. Operations Phase

• Identify training needs through performance reviews, guest feedback, and operational data.

• Develop annual training plans aligned with business goals and service standards.

• Deliver service excellence and guest experience training across all departments.

• Design practical, results-driven training programs using varied learning methods.

• Support employee development, performance improvement, and leadership growth.

• Maintain accurate training records and measure training effectiveness.

• Manage training budgets, resources, and learning tools.

• Continuously improve training programs based on feedback and industry trends.

3. General Duties

• Collaborate with all departments to foster a positive learning culture.

• Ensure compliance with safety, legal, and company policies.

• Represent the organization professionally and support team engagement.

• Stay updated on industry trends and best practices in learning and hospitality.

Required Qualifications

Education

• Bachelor’s degree in HR, Education, Hospitality, Psychology, or related field.

• Training or coaching certifications are a plus.

Experience

• Minimum 5 years in luxury hospitality.

• At least 2 years in L&D or training leadership role.

• Pre-opening and resort/island experience preferred.

• Thai nationality required.

Skills

• Strong training design and facilitation skills.

• Knowledge of modern learning methods (coaching, OJT, e-learning, etc.).

• Excellent communication, leadership, and organizational skills.

• Analytical mindset with ability to assess and improve training effectiveness.

• Proficient in MS Office and learning systems.

• Fluent in Thai and English.

Personal Attributes

• Passionate about people development and hospitality.

• Approachable, adaptable, and culturally sensitive.

• Organized and able to work in fast-paced environments.

• Positive, engaging, and results driven.

• Willingness to relocate to Koh Phangan (Surat Thani).