PR/119717 | Solutions Consultant (Japanese Speaking / IT Solutions / Aviation)

Location: Bangkok

Role Overview
This role serves as the primary technical interface between Japanese customers and internal teams, supporting the deployment and ongoing performance of digital solutions focused on airline crew planning. You will combine implementation, support, and customer engagement, ensuring smooth adoption and continuous improvement of the system.

Key Responsibilities
1. Implementation & Deployment

• Lead end-to-end deployment of digital solutions (data scoping, configuration, workflow setup)

• Manage customer stakeholders during implementation phase

• Support User Acceptance Testing (UAT) and resolve technical issues

• Deliver user training and ensure smooth transition to live operations

2. Customer Support & Issue Resolution

• Provide post-go-live technical support and troubleshoot complex issues

• Manage support tickets, backlog, and regular follow-ups with customers

• Collaborate with internal teams (L1/L2/L3) to resolve escalations

• Conduct system health checks and propose improvement plans

3. Customer Engagement & Feedback

• Act as a bridge between customers and product/technical teams

• Collect and consolidate customer feedback, pain points, and enhancement needs
  Support prioritization of product improvements at regional level

4. Continuous Improvement

• Identify process gaps and drive efficiency improvements

• Contribute to documentation, knowledge base, and training materials

• Support cross-functional initiatives (e.g., demos, internal enablement)

Requirements

• Minimum 4 years’ experience in airline crew planning or related operational domain

• Fluent in Japanese and English (mandatory)

• Proven experience in customer-facing technical support or solution delivery

• Knowledge of aviation operations (crew planning, flight ops, maintenance

• Strong problem-solving and analytical skills

• Ability to handle multiple tasks and prioritize effectively

• Basic awareness of aviation regulations
• Experience with data, analytics, or digital platforms

Technical & Domain Skills

• Hands-on experience in troubleshooting applications/systems

• Understanding of system workflows, configurations, and data handling

• Familiarity with ticketing or project management tools

• Exposure to SaaS environments is preferred