Bilingual Desktop Support Engineer 独占求人

Role: Bilingual Desktop Support Engineer

We are seeking a skilled and customer-focused Bilingual Desktop Support Engineer to join our IT team. This role involves hands-on technical support across multiple platforms, asset management, and collaboration with cross-functional teams to ensure smooth Infra support.

Responsibilities:

• Troubleshoot post deployment issues on multiple computer platforms: Windows, Mac and mobile devices
• IT Asset management
• Hardware Refresh
• Walk Up Support
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires

Requirements/Qualifications:

• 3+ years IT experience
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Excellent oral and written communication skills. (Japanese and English)
• Ability to work in teams and in a team environment