PR/160374 | Customer Service Executive (MNC in High-Precision Manufacturing)

An expanding MNC in high precision manufacturing is looking to expand the Customer Service Team in Kedah. This role will be plays a key part in supporting customer by responding to inquiries, re-solving issues, and acting as a liaison between customers and production to maintain high levels of satisfaction

Job Responsibilities

• Support procurement coordination activities to ensure smooth order processing.

• Communicate with customers regarding order status, delivery timelines, and issue resolution.

• Troubleshoot customer issues, provide appropriate solutions, and escalate complex cases to management when necessary.

• Maintain accurate and detailed records of all customer interactions and transactions.

Job Requirement

• Minimum bachelor degree in business administration, operation or similar

• Excellent communication and organizational skills

• Experience in using Oracle or SAP

• Detail-oriented and proactive in approaching relevant stakeholders when required

• Proficient in English communication (verbal or email communication)