PR/160354 | Director (Retail Industry)

A multinational company in the Retail Industry is seeking an experienced Managing Director to lead the company operations and drive business expansion in Malaysia. 

Job Description

• Act as the senior leader responsible for steering the company’s strategic direction, growth agenda, and expansion within Malaysia.

• Strengthen the organization’s internal systems, operational governance, cultural development, and structural scalability.

• Lead the company’s expansion plan by overseeing the rollout of new locations and preparing the business for long-term network growth.

• Manage overall outlet performance to maintain strong service quality, operational consistency, and disciplined execution across all branches.

• Enhance the operational foundation of the business by designing and refining systems, workflows, and standards informed by on-ground insights.

• Apply operational knowledge to influence commercial planning, elevate marketing initiatives, and improve customer-facing outcomes.

• Offer strategic direction to major headquarters departments to ensure unified execution and alignment of corporate objectives.

• Oversee financial performance, ensuring disciplined cost management, sound budgeting, and profitability across the retail network.

• Identify potential markets and site opportunities, oversee assessments, and ensure smooth execution of new store launches.

• Support strategic business evaluations, including early-stage analysis of potential partnerships or acquisition opportunities.

• Serve as the primary point of alignment between the Malaysia leadership team and the headquarters, ensuring cohesive communication and shared priorities.

Job Requirements

• Director-level experience with at least 5 - 10 years of senior leadership experience in the Retail industry (Service or F&B).

• Proven capability leading a sizable store network and managing large teams within a high-volume, consumer-facing environment.

• Strong leadership track record in building teams, strengthening internal processes, and supporting organizational scalability.

• Experience overseeing multiple corporate or operational departments and ensuring cross-functional alignment.

• Strong financial literacy, including accountability for P&L outcomes and key financial decision-making.

• Strategically minded leader who remains connected to day-to-day operational realities and can guide an evolving, fast-growing business.

• Excellent communication and stakeholder management skills, with confidence in engaging regional or global executives.

• Experience in mergers & acquisitions is an advantage.

• Demonstrated career stability, reliability, and the ability to contribute over the long term.

• High level of professionalism, integrity, and the ability to represent the organization at senior levels.

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