PR/160316 | Sr Field Support Engineer (Test Socket)

Our client is a Japan-based global technology company primarily engaged in the development, manufacturing, and sale of high-precision, high-performance plastic engineering components, semiconductor peripheral equipment, and optical/LED products. Founded in 1962, the company serves various industries including Semiconductor, Automotive, Office Automation, and Life Sciences. Join them and be a part of an ever-growing team!

Job Descriptions

Customer Support (Pre-Sales)

• Respond to technical inquiries pertaining to test sockets.
• Support qualification/evaluation of test sockets at customer site.
• Work with local machine shops for retrofit/ modification to reduce turn around time for issues encounter during evaluation.

Customer Support (Post-Sales)

• Provides technical support and troubleshooting pertaining to socket issues at customer site.
• Responds to quality issues and supports the resolution of all customer complaints to prevent line down at customer site.

Information Management & Reporting

• Plans, prepares, and gives presentations to customers, trade shows, meetings, etc.
• May attend outside meetings, such as company group meetings, seminars, trade shows, conventions, and conferences for information sharing and learning purposes.
• Coordinates information with other teams in establishing and carrying out responsibilities.
• Collects, evaluates, and summarizes information to report to senior management to assist in decision making process.

Job Requirements

• Bachelor’s Degree in Engineering preferably in Electrical, Electronics, or Mechanical from a college or university
• Min 5 -10 years experience as engineering field service support or similar capacity specifically in test sockets (designing, maintenance/ repair) in high volume manufacturing environment
• Must have a valid Driver's License in state of residence and be able to drive to customer locations
• Occasional travel is required by both car and airplane; sometimes overnight