PR/110189 | Assistant Manager – E Commerce

＜DUTIES AND RESPONSIBILITIES＞

E-Commerce Performance & Growth Optimization

• Monitor and analyse daily, weekly, and monthly KPIs including traffic, conversion rate, AOV, and UPT

• Analyse product- and category-level performance (sales, conversion, sell-through) to derive actionable insights

• Drive conversion rate and revenue growth through data-driven merchandising, content optimization, and on-site search improvements

• Manage and leverage first-party customer data to enhance customer understanding and retention

   

Content & Site Merchandising Operations 

• Create and manage product master data including copy, translations, images, and web-specific attributes

• Operate site merchandising and content execution based on marketing and monthly launch calendars

• Optimize content placements, site navigation, and on-site search to improve user experience and conversion

• Plan and execute e-commerce marketing promotions and seasonal changeovers

   

Key Account Management

• Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery

• Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store

• Manage relationships with third-party vendors and marketplace platforms

• Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes

＜REQUIRED SKILLS & EXPERIENCE＞

• Minimum 5 years’ experience in retail E Commerce preferably from premium to luxury brands

• Strong understanding of digital marketing strategies and online sales channels

• Experience with web-based content management systems 

• Experience with eCommerce platforms and web analytics tools

• Ability to work independently on assigned tasks as well as accept direction on given assignment 

• Must be flexible and have the ability to effectively prioritize multiple tasks in a fast-paced environment

• Proficient computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)